Refund Policy

If you are a consumer in the UK or EU you have fourteen days from starting a membership to cancel for a full refund, unless you asked us to begin the service within that period. Where you did, we refund the amount paid less a fair charge for the service already delivered.

Your legal rights under the Consumer Rights Act 2015 are unaffected by anything in this policy.

Outside the cancellation period, membership fees for the current billing period are not refunded. Cancelling stops future billing and you keep access until the end of the paid period.

Annual memberships cancelled mid-term are not refunded pro rata, but we will discuss wallet credit for the unused months where the reason is a change in circumstance.

Session refunds follow the Booking Policy: full refund more than seventy-two hours before, fifty per cent between seventy-two and twenty-four hours, none within twenty-four hours or for a no-show. Sessions we cancel are always refunded in full.

Clothing and goods you buy during a session are sold by the retailer, not by SIXSIXSS. Refunds and exchanges are handled under that retailer's policy. We will support you in making the request but cannot refund an item we did not sell.

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Wallet credit issued as cashback, goodwill or compensation has no cash value and cannot be withdrawn. Credit issued in place of a cash refund can be converted back to the original payment method on request within thirty days.

If a service is not delivered with reasonable care and skill, tell us within fourteen days. We will put it right by repeating the service, or by refunding it in whole or in part where that is not reasonable.

Email info@sixsixss.com from the address on your account, with your reference and what you would like resolved. We acknowledge within two working days and resolve within fourteen. Approved refunds are returned to the original payment method and typically appear within five to ten working days.